ORBISIS IT Maintenance and Operation Services are provided to ensure that customers' IT infrastructures operate in an uninterrupted, secure, and sustainable manner throughout the year. Services are structured in line with the customer's existing infrastructure, business continuity needs, and operational priorities.
Service Approach
ORBISIS handles IT maintenance and operation processes not just as fault intervention, but with a proactive and preventive management approach. Systems are regularly monitored; potential risks, performance degradation, and security vulnerabilities are identified and taken under control before problems occur.
Annual Maintenance and Support
Within the scope of customer-specific annual maintenance and support packages; server, storage, network, virtualization, and related software components are managed with a holistic approach. Periodic maintenance activities ensure that systems remain up-to-date, secure, and supportable.
Incident and Response Management
Incident and problem management processes are carried out within the framework of defined SLAs. For critical systems, rapid response times of up to 4 hours are targeted; permanent solutions are produced for recurring problems.
Monitoring, Security, and Reporting
IT infrastructure is monitored in terms of performance, capacity, and security. All work performed is recorded with regular reports and presented to the organization along with improvement recommendations. In this way, organizations can reduce their IT operational burdens while focusing their resources on core business processes.
Service Scope (Summary)
- Annual maintenance and support packages
- Periodic maintenance and update management
- Rapid response within SLA
- Incident, problem, and performance tracking
- Security and risk monitoring
- Regular reporting